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Understanding Usage Limits

Learn about plan limits and what happens when you reach them

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Usage Limits

Each Rounds plan includes limits on usage. Understanding these helps you choose the right plan and avoid interruptions.

What's Limited

Staff Members

  • Number of active staff accounts

  • Deactivated staff don't count

  • Admins and owners count toward limit

    • Locations

  • Total active locations

  • Archived locations don't count

  • All location types count equally

    • Monthly Submissions

  • Check-ins submitted per month

  • Resets on billing date

  • Includes all staff and locations

    • Checking Your Usage


  • Go to Account > Subscription

  • View the Usage section

  • See current vs. limit for each metric

    • Approaching Limits

    When you reach 80% of a limit:

  • Warning banner appears

  • Admin notification sent

  • You can still operate normally

    • At the Limit

    When you hit 100%:

  • Staff limit: Can't add new staff

  • Location limit: Can't add new locations

  • Submission limit: Staff can still check in, but excess may be limited

    • Exceeding Limits

    If you exceed limits:

  • Upgrade your plan, or

  • Reduce usage (deactivate unused staff/locations), or

  • Wait for monthly reset (submissions only)

    • Upgrading

    To increase limits:

  • Go to Account > Subscription

  • Click Change Plan

  • Select a higher tier

  • Changes take effect immediately

    • Downgrading

    To reduce your plan:

  • First reduce usage below new plan limits

  • Then change plan

  • Can't downgrade while over limits

    • Usage Tips


  • Regularly audit active staff and locations

  • Archive instead of keeping unused items

  • Monitor usage trends

  • Plan upgrades before hitting limits

  • Contact sales for custom limits

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