Troubleshooting Common Issues

Common Issues and Solutions

Staff Can't Check In

"Outside check-in radius" error

Staff is too far from the location

Increase the location radius (try 50-100m)

Verify GPS coordinates are accurate

Staff should go outdoors or near windows for better GPS

App shows wrong location

Force-close and reopen the app

Enable high-accuracy GPS mode

Wait 30 seconds for GPS to stabilize

"No scheduled check-in" error

Verify the schedule is active

Check if staff is assigned to the schedule

Ensure current time is within the check-in window

Login Issues

Forgot password

Click "Forgot Password" on login page

Check email (including spam folder)

Contact admin if email not received

Account locked

Wait 30 minutes for automatic unlock

Or contact your administrator

Notifications Not Working

Email not received

Check spam/junk folder

Verify email address is correct

Check notification settings are enabled

Contact support if issue persists

SMS not received

Verify phone number (include country code)

Check if SMS notifications are enabled

Ensure phone can receive SMS

Data Issues

Missing check-ins

Check the date range filter

Verify the correct location is selected

Check if submission was actually completed (not just started)

Reports showing wrong numbers

Clear browser cache

Refresh the page

Verify filter settings

Still Need Help?

If these solutions don't resolve your issue:

Go to Account > Support

Click New Ticket

Describe the issue with as much detail as possible

Include screenshots if helpful

Common Issues and Solutions

Staff Can't Check In

Login Issues

Notifications Not Working

Data Issues

Still Need Help?

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