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Troubleshooting Admin Dashboard Issues

Fix common problems with the web admin interface

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Admin Dashboard Troubleshooting

Solutions for issues you might encounter in the Rounds admin dashboard.

Page Not Loading

Clear browser cache:

  • Press Ctrl+Shift+Delete (Cmd+Shift+Delete on Mac)

  • Select "Cached images and files"

  • Clear data

  • Refresh the page

    • Try incognito/private mode:

  • Opens browser without extensions or cache

  • If it works, a browser extension may be the issue

    • Try different browser:

  • Rounds works best in Chrome, Firefox, Safari, Edge

  • Avoid Internet Explorer

    • Login Issues

    Session expired

  • Log out completely

  • Clear cookies for the site

  • Log in again

    • "Unauthorized" error

  • Your permissions may have changed

  • Contact your administrator

  • Log out and in to refresh permissions

    • Data Not Updating

    Refresh the page

  • Click refresh or press F5

  • Data loads fresh from server

    • Check filters

  • Date range might exclude recent data

  • Location or staff filters might hide results

  • Clear all filters and try again

    • Export Problems

    Download not starting

  • Check popup blocker settings

  • Try different browser

  • Reduce date range for smaller export

    • Export file is empty

  • Verify filters return data first

  • Check date range includes submissions

    • Slow Performance

    Large data sets

  • Apply filters to reduce data

  • Use date ranges instead of "all time"

  • Export data for analysis offline

    • Browser issues

  • Close unused tabs

  • Clear browser cache

  • Restart browser

    • Display Issues

    Charts not showing

  • Disable ad blockers temporarily

  • Enable JavaScript

  • Try different browser

    • Mobile display problems

  • Use landscape mode for tables

  • Or access from desktop/laptop

    • Notification Settings Not Saving


  • Check all required fields

  • Try different browser

  • Clear cache and retry

  • Contact support if persistent

    • Getting Support

    For issues not covered here:

  • Go to Account > Support

  • Click New Ticket

  • Include:

  • Steps to reproduce

  • Browser and device

  • Screenshots

  • Any error messages

    • admin
    dashboard
    troubleshooting
    browser

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