Setting Up Quiet Hours

Quiet Hours

Quiet hours prevent notifications from being sent during specified times, like nights or weekends.

Why Use Quiet Hours?

Avoid disturbing staff off-duty

Prevent alarm fatigue

Respect work-life boundaries

Comply with communication policies

Go to Settings > Notifications

Find Quiet Hours section

Enable quiet hours

Set the time range (e.g., 10 PM - 6 AM)

Select which days apply

Save settings

Quiet Hours Options

Time Range

Start time: When quiet hours begin

End time: When notifications resume

Days

Weekdays only

Weekends only

Specific days

Every day

Notification Handling

During quiet hours, notifications are:

Held: Sent when quiet hours end

Skipped: Not sent at all

Emergency only: Only critical alerts sent

Override for Emergencies

Some notifications can bypass quiet hours:

Critical security alerts

Emergency escalations

System outages

Configure which notification types can override.

Per-User Quiet Hours

Staff can set personal quiet hours in their app:

Open staff app

Go to Settings

Set personal quiet hours

These combine with admin-set quiet hours.

Timezone Considerations

Quiet hours use the location's timezone

For multi-timezone operations, set per-location

Staff see times in their local timezone

Best Practices

Set reasonable hours (e.g., 10 PM - 6 AM)

Include weekends if staff don't work then

Allow emergency overrides

Communicate policy to staff

Review held notifications promptly

Setting Up Quiet Hours

Quiet Hours

Why Use Quiet Hours?